Returns & Exchanges

Returns & Exchanges Policy

Customer satisfaction is our top priority. If you're not completely satisfied with your purchase, we offer a 7-Day Return & Exchange Policy for eligible products.

7-Day Return & Exchange Policy

You may request a return or exchange within 7 days of receiving your order.

Eligibility

To qualify for a return or exchange, your item must:

Be unused, unworn, unwashed, and in its original condition.
Have all original tags attached.
Be returned in its original packaging.
Be free from stains, perfume, damage, or signs of wear.
Be accompanied by the original order confirmation or proof of purchase.

Non-Returnable Items

The following items are not eligible for return or exchange:

Customized or personalised products.
Products that have been worn, washed, altered, or damaged after delivery.
Items returned without original tags or packaging.
Products purchased during clearance or final sale (unless received damaged or defective).
Requests submitted after the 7-day return period.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.

Please provide:

Your order number.
Clear photos and videos of the product.
Photos of the packaging.

Once verified, we will arrange a replacement or provide an appropriate solution at no additional cost.

Exchange Process

Contact our customer support within 7 days of receiving your order.
Share your order number and the reason for the exchange.
Follow the return instructions provided by our support team.
Once the returned item is received and passes our quality inspection, your replacement will be processed.

Refund Policy

Refunds are processed only after the returned item successfully passes our quality inspection.
Approved refunds will be issued to the original payment method used during purchase.
Refunds generally reflect within 5–10 business days, depending on your bank or payment provider.

Return Shipping

If the return is due to an error on our part, such as:

Wrong item delivered.
Damaged product.
Manufacturing defect.

We will bear the return shipping costs.

For all other approved returns or exchanges, the customer is responsible for the return shipping charges.

Order Cancellation

Orders can be cancelled only before they are shipped.
Once an order has been dispatched, they cannot be cancelled.
Eligible products may still qualify for return or exchange under our 7-Day Return & Exchange Policy.